Michael Leger - Resume

Summary

Detail-oriented IT professional with over 8 years of experience managing IT systems and leading technical teams. Skilled in troubleshooting, system administration, and providing exceptional user support. Adept at scripting and automation to optimize workflows and enhance system reliability.

Key Skills

System Administration (Windows, Linux, DNS, DHCP, TCP/IP, VLANs)
Scripting & Automation (PowerShell, Bash)
Technical Support & Documentation
Network Troubleshooting
Team Collaboration & Training
VMWare, Azure, Sophos, Synology NAS, Microsoft 365/Teams, Veeam

Professional Experience

Technical Support Manager — VortalSoft (2015–Present)

Led local and remote technical teams supporting critical IT services.
Developed automation scripts to reduce manual workload.
Managed ConnectWise and Zendesk environments.
Coordinated staff training and scheduling.
Supported enterprise clients including Hyundai Capital, Canon, and Santander Consumer.

Senior Call Center Support Engineer — VortalSoft (2007–2015)

Maintained call center systems with high uptime.
Created documentation and implemented ITIL procedures.
Supported CosmoCom deployments and IVR projects.

Additional Information

Based in Brantford, Ontario with reliable transportation. Flexible availability including on-call support.